Refund & Return Policy

30-Day Refund Guarantee (Excludes Sale Items)

At Elaura Collection, we want you to be fully satisfied with your purchase. If you’re not happy, you may request a return within 30 days of delivery.

Eligible Returns

  • Items must be unused, undamaged, and in original packaging

  • Proof of purchase (order confirmation or receipt) is required

  • Sale or discounted items are not eligible for returns or refunds

Refund Process

  1. Email support@elauracollection.com with your order number and reason for return

  2. We’ll provide return instructions and the shipping address

  3. Once received and inspected, your refund will be issued to the original payment method within 5–7 business days

Exchanges

We only replace items that arrive defective or damaged. Contact us within 7 days of receiving your order for a free replacement.

Late or Missing Refunds

If your refund hasn’t appeared after 10 business days, please check with your bank or card provider. If still not visible, contact us at support@elauracollection.com for assistance.